Learning some Microsoft 365 for Great Good
TL;DR
To study for MS-900 Microsoft 365 Fundamentals: Go here
To learn how to actually look after Microsoft 365: Go here
The call for help
It seems like longer, but it’s actually only 10 weeks ago that I answered a call for help from Generation Tech, a charity that provides a telephone helpline for older people in Ireland who have trouble with tech.
They only originally intended to provide the helpline during COVID lockdown when everyone had to do things online that they would otherwise do in person, but it proved so popular that they decided it had to keep going post-COVID. Because of this they needed to automate as much as possible, since the manual processes they were using weren’t going to be workable on a permanent basis.
